PSE&G prepares for approaching winter storm and record cold

Announcement Type: 

NEWARK, N.J. – Jan. 3, 2018) Public Service Electric and Gas Company (PSE&G), New Jersey’s largest electric and gas utility, is preparing for an approaching storm system that is predicted to bring accumulating snow, gusty winds and record cold temperatures to the utility’s service territory beginning early Thursday morning.

“Although we prepare our system for bad weather year-round, we take every storm with the potential for outages seriously,” said John Latka, senior vice president of electric and gas operations for PSE&G.  “We have additional personnel scheduled and on standby, with auxiliary equipment at the ready for this first storm of 2018.”

PSE&G also has extra personnel on hand to respond as quickly as possible and handle emergency requests. Both PSE&G’s appliance service business and call centers are prepared to respond to additional customer “no heat” calls as temperatures remain low during the next several days. From Christmas to New Year’s Day, PSE&G responded to more than 15,300 no heat calls – making it the busiest holiday week in nearly 20 years.

In anticipation of the storm, PSE&G is taking the following steps to ensure that the utility is ready to respond to resulting power outages:

  • Arranging for contractors, including tree crews, to assist the utility’s own skilled workforce.
  • Ensuring that additional supplies, including poles, transformers and other pole-top equipment, are on hand.
  • Refueling all vehicles. 
  • Testing generators at utility locations.
  • Coordinating with county and municipal emergency management personnel to inform them of outages and expedite restoration efforts.

PSE&G urges its customers to be cautious during and after the storm:

  • Downed wires should always be considered “live.” Do not approach or drive over a downed line and do not touch anything that it might be in contact with. 
  • To prevent carbon monoxide poisoning, do not run any gasoline powered engine, including generators and snowblowers, in a garage or any other enclosed space.

Customers should report downed wires or power outages by calling PSE&G’s Customer Service line at 1-800-436-PSEG.  Also, customers can report outages at or by texting “OUT” to 4PSEG (47734). The utility’s mobile-friendly website includes an “Outage Map” that is updated every 15 minutes and displays the location and status of power outages in PSE&G’s service area.

Public Service Electric and Gas Company (PSE&G) is New Jersey’s oldest and largest regulated gas and electric delivery utility, serving nearly three-quarters of the state’s population.  PSE&G is the winner of the ReliabilityOne Award for superior electric system reliability.  PSE&G is a subsidiary of Public Service Enterprise Group Incorporated (PSEG) (NYSE:PEG), a diversified energy company.


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